Conditions of sale
1. OUR COMMERCIAL POLICY
The Seller offers the products for sale on www.quiyou.com and carries out its e-commerce activity exclusively with regard to its own end users who are "consumers".
The Seller also offers the products for sale on www.quiyou.com and carries out its e-commerce activity exclusively with regard to its own end users who are "consumers".
When we speak of "consumer", we are referring to any natural person who acts on www.quiyou.com for purposes that are not related to his or her commercial, entrepreneurial or professional activity. If you are not a "consumer", please refrain from concluding commercial transactions on www.quiyou.com.
If you are not a "consumer", please refrain from concluding commercial transactions on www.quiyou.com.
In view of its commercial policy, the Seller reserves the right not to accept orders from persons other than "consumers" or orders that do not comply with its commercial policy.
These General Terms and Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on www.quiyou.com between the users of www.quiyou.com and the Vendor.
The General Terms and Conditions of Sale do not govern the provision of services or the sale of products by third parties that are on www.quiyou.com through links, banners or other hypertext links. We advise you, before sending orders and purchasing products and services from third parties, to check their General Terms and Conditions of Sale, since the Vendor shall not be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.quiyou.com and third parties.
2. CONCLUSION OF THE CONTRACT WITH THE SELLER
In order to conclude the contract for the purchase of one or more products on www.quiyou.com, you must complete the electronic order form and send it electronically to the Seller, following the relevant instructions.
Before proceeding with the purchase of the products, by transmitting your order form, you will be asked to carefully read the General Terms and Conditions of Sale and the Right-of-return information, to print a copy using the print command and to save or reproduce a copy for your personal use. We will also provide you with a summary of the commercial and contractual conditions that we propose for the purchase of the products, which contains a reference to the General Terms and Conditions of Sale and a summary of the information on the essential characteristics of each product ordered with its price (including all applicable taxes or duties), the means of payment that you may use to purchase each product, the methods of delivery of the products purchased, the methods of handling complaints by the professional, the costs of shipping and delivery; as well as the Seller's references and geographical and e-mail address and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and procedures for exercising your right to return goods for exchange and the procedures and timeframe for returning the purchased products (taken from the Return Form - exchange of goods *). You will also be informed of the circumstances in which you will lose your right to return goods for exchange. If applicable to the purchase, you will be informed that, in case of return for exchange of goods, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service and we will also remind you of the possibility of using the independent and institutional conciliation service RisolviOnline, provided by the Chamber of Arbitration of the Milan Chamber of Commerce.
In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and the shipping costs. The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.
The order form will be stored in our database for the period of time necessary to process your order and in any case within the terms of the law. You will be able to access your order form in the My Order section.
When you submit your order form, you are informed that you are obliged to pay the price indicated. Before submitting your order form, you will also be asked to identify and correct any input errors.
The language available to conclude the contract with the Seller is Italian. (also English)
On conclusion of the contract, the Seller will take charge of your purchase order.
The Seller may refuse to process your purchase orders if they do not provide sufficient guarantees of solvency or if they are incomplete or incorrect or if the products are not available. In these cases, we shall inform you by e-mail that the contract has not been concluded and that the Seller has not carried out your purchase order, specifying the reasons thereof. If the products displayed on www.quiyou.com are no longer available or on sale at the time of your last access to the site or at the time the order form is sent, the Vendor shall inform you of the unavailability of the ordered products as soon as possible and, in any event, within thirty (30) days from the day after the Vendor receives your order. In the event that the order form is submitted and the price is paid, the Seller shall refund, without undue delay, the amount already paid by you and the contract shall be considered terminated between the parties.
With the electronic transmission of the order form, you unconditionally accept and undertake to observe these General Terms and Conditions of Sale in your relations with the Seller. If you do not agree with any of the terms set out in the General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.quiyou.com.
The General Terms and Conditions of Sale of the Vendor shall apply to the purchase of products on www.quiyou.com.
On conclusion of the contract, the Seller shall send you, by email, a receipt for the purchase order, containing the General Terms and Conditions of Sale and the summary document on the Right of Withdrawal and, therefore, all the information already contained in the summary of the commercial and contractual terms and conditions displayed prior to the purchase.
3. warranties and indication of product prices
On www.quiyou.com products are offered for sale under a number of different brands, the main ones being: Emporio Armani, EA7, A|X Armani Exchange, Versace Jeans Couture, Hydrogen, and purchased directly by the Seller from the respective fashion houses .
The Seller does not sell second-hand products, irregular products or products of lower quality than the corresponding standards offered in the market.
The essential characteristics of the products are presented on www.quiyou.com within each product file. However, the images and colours of the products offered for sale on www.quiyou.com may not correspond to the real ones due to the Internet browser and monitor used.
The essential characteristics of the products are presented on www.quiyou.com in each product file.
The prices of the products refer to the Italian price (including VAT) and the Livigno price (exempt from VAT). Please check the final sale price before submitting your order form.
Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.
All products have an identification tag attached with a disposable seal. We ask you not to remove the tag and its seal from the purchased products, of which they are an integral part
All products have an identification tag attached with a disposable seal.
The Seller, in the event of exercising your right to return goods for exchange, has the right not to accept the return, in relation to those products that do not have their tags or have been altered in their essential and qualitative characteristics or have been damaged.
All products sold by the Seller are covered by the legal warranty of twenty-four (24) months for conformity defects, in accordance with the applicable law. The lack of conformity of the product must be notified to the Seller within two (2) months of its discovery. The lack of conformity can be notified to the Seller by contacting the Customer Service. In case of lack of conformity, you are entitled to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or excessively onerous, you shall be entitled to a reduction in the price paid or to termination of the sales contract, pursuant to Article 130 of the Consumer Code.
For payment of the price of the products and the related shipping and delivery costs, you may use one of the methods indicated on the order form. Under no circumstances will you be charged higher costs than those actually incurred by the Seller, in relation to the payment method you have chosen.
In the event of payment by credit card, the financial information (for example, the credit/debit card number or the date of its expiry) will be forwarded, by means of encrypted protocol, to Banca di Credito Cooperativo CRA CANTU' or to other banks which provide the relative remote electronic payment services, without third parties having any access thereto whatsoever. Moreover, this information will never be used by the Seller except for the purpose of completing the procedures relating to your purchase and issuing refunds due to the unavailability of products, or if it is necessary to prevent or report to the police commission of fraud on www.quiyou.com. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be debited from your current account when the purchased products are shipped.
5. SHIPPING AND DELIVERY OF PRODUCTS
You can choose to receive the items purchased at the address you have chosen or at the Quiyou shops located in Livigno , listed on www.quiyou.com. If you have chosen the "Collect in shop / Click&Collect" option, we will notify you of the arrival of your order at the shop by email. In this case, you must collect the items within thirty (30) days of receiving this notification, showing the sales assistant a copy of the email confirming dispatch and your identification document. If you arrange for another person to collect the order, that person will need to present a photocopy of their ID along with the letter of proxy and your ID in addition to the email confirming dispatch of the order. If you fail to collect the products within this deadline, the purchase contract will be automatically terminated and you will be reimbursed for the amount paid. We also remind you that payment can be made at the point of sale. Delivery to the shop has no added cost and the delivery times offered are the fastest available. To find out about the specific shipping and delivery methods for your products, go to Customer Service. We kindly ask you to pay attention to what is reported in this section because the information contained therein is an integral and substantial part of these General Terms and Conditions of Sale and, therefore, shall be deemed to be fully known and accepted by you at the time of transmission of the order form.
6. CUSTOMER ASSISTANCE
You can ask for any information you may need through our support services: contact Customer Service. For further clarification, go to the Customer Service area.
7. returns and refunds
Click here to consult the information on the Right of Return - Exchange of Goods, which is an integral part of these General Terms and Conditions of Sale.
If you haven't already done so, please also read our General Terms and Conditions of Use, which contain important information about how we process the personal data of our users and the security systems we have in place.
9. APPLICABLE LAW AND SETTLEMENT OF DISPUTES
The General Terms and Conditions of Sale are governed by Italian law and, in particular, by Legislative Decree No. 206 of 6 September 2005 on the Consumer Code in Chapter I "Consumer Rights in Contracts", with specific reference to the regulations on distance contracts and by Legislative Decree No. 70 of 9 April 2003 on certain aspects of e-commerce.
In the event of disputes between the Seller and each end user, arising from the General Sales Conditions, the Seller guarantees, as of now, full adhesion to and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Chamber of Commerce of Milan, which allows a satisfactory agreement to be reached, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the RisolviOnline rules or to send a conciliation request, log on to RisolviOnline.com.
We would also like to inform you that the European Commission provides a platform for out-of-court alternative dispute resolution, which can be accessed at http://ec.europa.eu/odr.
10. MODIFICATION AND UPDATE
The General Terms and Conditions of Sale shall be amended from time to time, also in consideration of any changes in legislation. The new General Terms and Conditions of Sale shall be effective from the date of publication on www.quiyou.com.
11. INFORMATION ABOUT QUIYOU
QUIYOU is a trademark of STORE FASHION SRL
Head office: Via Rasia, 186/B 23041 Livigno (SO) - Tel. +39 0342 970782 - 345 305 4694
Local units: Via Dala Gesa, 407/A/B - 23041 Livigno (SO) - Tel. +39 0342 970782 - 345 305 4694
Via Isola 133 - 23041 Livigno (SO) - Tel. +39 0342 996410 - 345 3054694
F.C. 93024710142 and Company Register Sondrio
Nr. R.E.A.: SO 73915